Terms and Conditions Of Shopping Online - Alive Wholefood Store​

HOW IT WORKS

  1. Shop By Category or Search Your Product

  2. Add Your Items To The Cart

  3. Order Before 12pm Delivery Same Day | Order Between 2 - 7pm Delivery Next Day Between 10-2pm

  4. Call Us if you prefer to order over the phone

 

PAYMENT

  • Payment is COD or

  • By local Bank Transfer

  • If you wish to pay by Credit Card we can invoice you via paypal but a 3.9% Indonesian Paypal fee will be 

  • added and delivery is only made when invoice is paid.

DELIVERY TIMES

  • Order Before 12pm Delivery Same Day | Order Between 2 - 7pm Delivery Next Day Between 10-2pm

  • You must have payment ready on arrival.

  • We will call before delivery to ensure you/staff are there to accept goods and payment. 

DELIVERY AREAS & DELIVERY FEES

(fees are added to your final total, we will sms you the final amount)

 

Canggu (Batu Bolong, Echo Beach, Pererenan, Berawa)

Delivery Everyday | Delivery Free When You Spend Over 300k | Under 300k Delivery Is 10k

 

Canggu Other Areas (Padonan, Tiyung Titul, Canggu North, Babakan, Umalas, Batu Belig)

Delivery Everyday | Delivery Free When You Spend Over 300k | Under 300k Delivery Is 10k

Seminyak, Kerobokan

Delivery Everyday | Delivery Free When You Spend Over 300k | Under 300k Delivery Is 10k

Bukit, Jimbaran, Sanur, Nusa Dua

Coming Soon | Contact Us To Register Your Interest | USE GO SHOP TO ORDER

Ubud

Coming Soon | Contact Us To Register Your Interest | USE GO SHOP TO ORDER

CONTACT DETAILS

Upon check out please provide us with your contact details including:

  1. WhatsApp Number (we do not accept international numbers - local number or whatsapp number only)

  2. Full & Complete Address include any specific directions (we will need you to whatspp the location)

  3. Contact details of staff if they are accepting the order

  4. Confirmation that the payment will be available upon delivery

QUALITY PRODUCTS | REFUNDS | EXCHANGES | RETURNS

  1. We guarantee that the products are delivered fresh and are excellent quality. 

  2. We do not accept exchanges, refunds or returns so please ensure you check the item specifics and are sure you are ordering what you want.

  3. Please ensure someone is home to collect your order and promptly refrigerate any cold goods.

  4. Once the items leave our store we are not responsible for their care (we use a third party delivery service).

  5. Communication between yourself and the driver is your responsibility.

  6. You must pay the driver on arrival. You pay him. He has already paid us.

AGREEING TO THESE TERMS

When ordering online you are agreeing to these terms.